1
Country: USA | Funding: $481M
Decagon provides a conversational AI platform for automating customer support across multiple channels.
Decagon provides a conversational AI platform for automating customer support across multiple channels.
2
Country: USA | Funding: $10.5M
Risotto is an AI ChatOps for IT support, boosting efficiency and security with instant resolution and 24/7 automation, all via chat.
Risotto is an AI ChatOps for IT support, boosting efficiency and security with instant resolution and 24/7 automation, all via chat.
3
Country: USA | Funding: $10.5M
Lemon Slice creates a platform for generating video avatars for live chat on a website or inside mobile app. The avatar is created from a single image and can be anything from realistic human to cartoonish person or a cat. After creating the avatar you can set up the background, style and appearance. The model creates the avatar's intelligence from knowledge base data, so it can answer customer inquiries, help kids with homework or even act as a psychologist. Lemon Slice claims its model has 20 billion parameters, run on a single GPU and can stream live video at 20 frames per second. The company provides its model via an API and an embeddable widget so that companies can easily integrate it into their websites with a single line of code.
Lemon Slice creates a platform for generating video avatars for live chat on a website or inside mobile app. The avatar is created from a single image and can be anything from realistic human to cartoonish person or a cat. After creating the avatar you can set up the background, style and appearance. The model creates the avatar's intelligence from knowledge base data, so it can answer customer inquiries, help kids with homework or even act as a psychologist. Lemon Slice claims its model has 20 billion parameters, run on a single GPU and can stream live video at 20 frames per second. The company provides its model via an API and an embeddable widget so that companies can easily integrate it into their websites with a single line of code.
4
Country: USA | Funding: $635M
Sierra is an AI startup that tackles essential business challenges by leveraging Enterprise AI solutions.
Sierra is an AI startup that tackles essential business challenges by leveraging Enterprise AI solutions.
5
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
6
Country: Israel | Funding: $583M
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
Gong.io has built a tool that uses natural language processing and machine learning to help train and suggest information to sales people and other customer service reps
7
Country: USA | Funding: $315M
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
Moveworks is a company that uses AI to help resolve help desk tickets through automation.
8
Country: USA | Funding: $276M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
9
Country: USA | Funding: $214M
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
Observe.AI is building a Voice AI platform for call centers. Its first product "Agent Assist" empowers call center agents to do their jobs better. The platform provides the agent with real-time feedback on customer sentiment and guides them on next best action during the customer call. The AI platform listens to the call stream in real time, uses deep learning and natural language processing (NLP) to understand the context and generates suggestions and guidance for the agent.
10
Country: USA | Funding: $203.8M
Capacity is an AI-powered helpdesk that automates support for customers and employees.
Capacity is an AI-powered helpdesk that automates support for customers and employees.
11
Country: Germany | Funding: $169M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
12
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
13
Country: Denmark | Funding: $157.9M
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
Dixa is conversational customer engagement software that connects brands with customers through real-time communication
14
Country: USA | Funding: $152M
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
Glia creates digital-first moments for companies to connect with their customers using messaging, video, co-browsing, and AI.
15
Country: USA | Funding: $121.4M
Soul Machines is developing a platform for creating human-like AI agents (virtual employees with video avatars) that can perform business functions with intelligent coordination across the entire AI stack. AI agents can be trained on a proprietary LLM model or integrated with any leading LLM model, such as GPT. Integration with workflow automation platforms is also available - for example with Salesforce, ServiceNow and Zapier. Enhanced security protocols are promised to protect sensitive corporate data. For avatar creation there is a Studio and the library of ready-made characters, pre-trained for specific roles: support specialist, HR, sales or clinical trial onboarding agent. The studio allows to customize avatar appearance, gestures, personality, language, voice and other parameters, similar to The Sims.
Soul Machines is developing a platform for creating human-like AI agents (virtual employees with video avatars) that can perform business functions with intelligent coordination across the entire AI stack. AI agents can be trained on a proprietary LLM model or integrated with any leading LLM model, such as GPT. Integration with workflow automation platforms is also available - for example with Salesforce, ServiceNow and Zapier. Enhanced security protocols are promised to protect sensitive corporate data. For avatar creation there is a Studio and the library of ready-made characters, pre-trained for specific roles: support specialist, HR, sales or clinical trial onboarding agent. The studio allows to customize avatar appearance, gestures, personality, language, voice and other parameters, similar to The Sims.
16
Country: USA | Funding: $117M
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
Forethought builds artificially intelligent agents to supercharge enterprise workflows, starting with Agatha, the AI for Customer Support.
17
Country: USA | Funding: $112.9M
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
Moogsoft AIOps delivers Artificial Intelligence for the next generation of IT Incident Management. Moogsoft AIOps helps Dev and Ops teams become smarter, faster, and more effective. By using AI to automate mundane operational work we free up human operators to do what they do best — innovate.
18
Country: USA | Funding: $107M
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
Ushur is a cloud-based AI company that automates service workflows in both the backend process and conversational interfaces.
19
Country: USA | Funding: $101.5M
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
Gorgias develops a customer support helpdesk specially designed for online stores. It uses AI and customer data to automate responses to basic questions.
20
Country: USA | Funding: $74.4M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
21
Country: USA | Funding: $66.8M
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
Directly's AI-driven customer support tool provides customers with optimizing automatic answers via chatbot to answer their user questions personally. This automatizing customer support process reduces the contract server volumes drastically.
22
Country: Canada | Funding: $67.1M
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
Wysdom develops full-stack virtual assistant platform. Connect to customers, answer questions, complete purchases, and transact any time with a trusted cognitive enterprise care solution over social, web chat, and IVR.
23
Country: USA | Funding: $61M
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
Ema develops AI technology to empower enterprise employees by delegating repetitive tasks.
24
Country: USA | Funding: $58.2M
Neuron7.ai is a service Intelligence platform that enables companies to deliver crucial service outcomes. Neuron7 uses natural language processing to guide users step by step, analyzing metadata from knowledge bases, product documentation, customer support call logs and transcripts to create a “collective intelligence” that can help diagnose and solve problems.
Neuron7.ai is a service Intelligence platform that enables companies to deliver crucial service outcomes. Neuron7 uses natural language processing to guide users step by step, analyzing metadata from knowledge bases, product documentation, customer support call logs and transcripts to create a “collective intelligence” that can help diagnose and solve problems.
25
Country: USA | Funding: $52M
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
Netomi is a machine intelligence company that uses AI to turn customer service into a competitive edge.
26
Country: USA | Funding: $46.5M
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
27
Country: Sweden | Funding: $45.9M
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
Mavenoid is a troubleshooting software that helps its users to locate malfunctions and provides guidelines on how to fix it via an AI-powered chatbot.
28
Country: Denmark | Funding: $21.8M
raffle.ai is creating state of the art AI tools for businesses with the mission to connect employees and customers to company knowledge.
raffle.ai is creating state of the art AI tools for businesses with the mission to connect employees and customers to company knowledge.
30
Country: USA | Funding: $15M
Tenyx is developing the next generation of voice-based intelligent systems based on proprietary neuroscience-inspired AI technology
Tenyx is developing the next generation of voice-based intelligent systems based on proprietary neuroscience-inspired AI technology
31
Country: USA | Funding: $12.9M
AptEdge is an AI-Powered SupportOps platform that automatically surfaces knowledge, tracks trending issues, and automates common tasks that Support Agents face on a daily basis.
AptEdge is an AI-Powered SupportOps platform that automatically surfaces knowledge, tracks trending issues, and automates common tasks that Support Agents face on a daily basis.
32
Country: Spain | Funding: $12.5M
Lang.ai is the Language Understanding platform, thanks to unsupervised AI for language understanding.
Lang.ai is the Language Understanding platform, thanks to unsupervised AI for language understanding.
33
Country: USA | Funding: $11.1M
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation.
Siena AI is the creator of an autonomous chat platform that aims to blend human empathy and intelligent automation.
34
Country: Netherlands | Funding: $7M
AI-powered & gamified Workforce Performance Management (WPM) for the world's largest remote-working population, customer support
AI-powered & gamified Workforce Performance Management (WPM) for the world's largest remote-working population, customer support
35
Country: Japan | Funding: $3.7M
Studio Ousia develops artificial intelligence question answering system that understands questions and returns answers in seconds allows to automate customer helpdesks and work FAQs.
Studio Ousia develops artificial intelligence question answering system that understands questions and returns answers in seconds allows to automate customer helpdesks and work FAQs.
36
Country: Germany | Funding: €1.5M
VIER offers artificial intelligence solutions that analyzes, routes, and autonomously answers incoming customer communication.
VIER offers artificial intelligence solutions that analyzes, routes, and autonomously answers incoming customer communication.
37
Country: Croatia | Funding: €1.2M
Mindsmiths provides an Autonomous support system to enable all companies to leverage capabilities. It aims to democratize knowledge and make it available to the world through our platform. Our vision is to become the most powerful human-centric AI development platform globally, enabling developers to build autonomous support systems that proactively help people live healthier, happier, and more fulfilling lives.
Mindsmiths provides an Autonomous support system to enable all companies to leverage capabilities. It aims to democratize knowledge and make it available to the world through our platform. Our vision is to become the most powerful human-centric AI development platform globally, enabling developers to build autonomous support systems that proactively help people live healthier, happier, and more fulfilling lives.
38
Country: Ukraine | Funding: $220K
IntelSwift provides platform for AI customer service automation. It allows to empower your business with AI Agents, Live Chat, AI Copilot, and Smart Analytics.
IntelSwift provides platform for AI customer service automation. It allows to empower your business with AI Agents, Live Chat, AI Copilot, and Smart Analytics.
39
Country: USA
Floatbot is a SaaS-based Conversational AI platform that helps in building no-code unified Chatbots and Voicebots.
Floatbot is a SaaS-based Conversational AI platform that helps in building no-code unified Chatbots and Voicebots.
40
Country: USA
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.
41
Country: UK
Just AI has developed its own NLU technology with a focus on Conversational Artificial Intelligence. Having designed a unique full-stack conversational AI portfolio, Just AI is catering to the needs of all kinds of audiences. With years of experience and projects behind the company, Just AI is keen to share our best practices and expertise with a global community.
Just AI has developed its own NLU technology with a focus on Conversational Artificial Intelligence. Having designed a unique full-stack conversational AI portfolio, Just AI is catering to the needs of all kinds of audiences. With years of experience and projects behind the company, Just AI is keen to share our best practices and expertise with a global community.
42
Country: India
Rezo is a conversational automation platform powered by AI. Bridging the gap between customer expectations and experiences by providing instant resolutions.
Rezo is a conversational automation platform powered by AI. Bridging the gap between customer expectations and experiences by providing instant resolutions.
