Top 14 AI-based ITSM startups

Updated: Dec 23, 2025
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These startups use AI to automate and optimize IT service management (ITSM) processes, including incident management, problem resolution, change management and service request fulfillment, enabling organizations to enhance IT service delivery, improve efficiency and reduce costs.
1
Resolve AI
Country: USA | Funding: $160M
Resolve AI is developing an autonomous AI site reliability engineer (SRE) that automatically maintains software systems. It's a multi-agent system that connects to production development systems, code, services, infrastructure, telemetry and analyzes complex production issues in real time. The system learns from corporate operations manuals, wikis, chats and best practices. Resolve AI integrates with various monitoring, infrastructure tools via MCPs, APIs and webhooks. It's designed to meet stringent compliance standards, including SOC 2 Type II certification, GDPR and HIPAA.
2
Sumo Logic
Country: USA | Funding: $340M
Sumo Logic, a log management and analytics service, transforms big data into sources of operations, security, and compliance intelligence. It allows to orchestrate cloud apps with AI.
3
Cast AI
Country: USA | Funding: $181M
CAST AI is the leading Kubernetes automation platform that cuts AWS, Azure, and GCP customers’ cloud costs by over 50%
4
Aisera
Country: USA | Funding: $164.5M
Aisera provides AI-driven service solution that automates operations and support for IT, human resources, sales, and customer service.
5
Espressive
Country: USA | Funding: $53M
Espressive specializes in providing companies with artificial intelligence support for employees.
6
Serval
Country: USA | Funding: $47M
Serval is an AI-native IT service management (ITSM) platform designed to give modern teams superpowers.
7
FlowX.ai
Country: Romania | Funding: $43.5M
FLOWX.AI wraps and orchestrates legacy systems that enable organizations to construct digital apps for mission-critical flows.
8
Atomicwork
Country: USA | Funding: $39M
Atomicwork provides modern service management and conversational ITSM software.
9
Rezolve.ai
Country: USA | Funding: $22.5M
Rezolve AI platform implements AI-powered auto resolution skills to deliver a highly autonomous employee servicing experience.
10
Arrikto
Country: USA | Funding: $15M
Arrikto is democratizing Kubernetes Machine Learning with Kubeflow, simplified data automation, and accelerated collaboration
11
Swish.ai
Country: Israel | Funding: $15.4M
Swish.ai is a hyperautomation platform that mines, automates and predicts the routes to the best-matched agent.
12
Console
Country: USA | Funding: $6.2M
Console offers a platform for managing cloud infrastructure, APIs, authentication, and user access for development teams.
13
SymhponyAI
Country: USA
SymphonyAI is an enterprise AI company focused on delivering AI solutions for vertical sectors
14
HaloITSM
Country: USA
HaloITSM is a cloud based AI-powered platform that specializes in IT service management solutions.
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Siddhant Patel
Editor: Siddhant Patel
Siddhant Patel is a senior editor for AI-Startups. He is based out of India and has previously worked at publications including Huffington Post and The Next Web. Siddhant has a special interest in artificial intelligence and has spent a decade covering the rapidly-evolving business and technology of the industry. Siddhant graduated from the Indian Institute of Science (Bengaluru). When he’s not writing, Siddhant is also a developer and has a deep historical knowledge of the computer industry for the past 50 years. You can contact Siddhant at sidpatel(at)ai-startups(dot)pro