1
Country: India | Funding: $620.9M
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
Global Conversational AI technology company that enables businesses to deliver transformational customer service across touchpoints.
2
Country: Germany | Funding: $562M
Parloa is developing AI agents that automate customer service work previously handled by human representatives and help desk staff. They can handle millions of customer conversations across use cases, languages and regions and stay consistent and compliant. Parloa's platform enables tools to manage agents in the long run: natural language briefings, integrated testing, real-time monitoring and continuous improvement based on what customers actually say and do. Parloa’s AI agents are already answering calls for large enterprise customers, which include Allianz, Booking.com, HealthEquity, SAP, Sedgwick, and Swiss Life
Parloa is developing AI agents that automate customer service work previously handled by human representatives and help desk staff. They can handle millions of customer conversations across use cases, languages and regions and stay consistent and compliant. Parloa's platform enables tools to manage agents in the long run: natural language briefings, integrated testing, real-time monitoring and continuous improvement based on what customers actually say and do. Parloa’s AI agents are already answering calls for large enterprise customers, which include Allianz, Booking.com, HealthEquity, SAP, Sedgwick, and Swiss Life
3
Country: USA | Funding: $276M
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
Cresta is a developer of an artificial intelligence platform, designed to help scale and improve the quality of customer services. The company's artificial intelligence assistant surfaces the right information at the right time from sales agents and augments the rest of the team by increasing their conversion rate and efficiency, enabling organizations to double the productivity of their sales team.
4
Country: Germany | Funding: $169M
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
Cognigy is the leading Enterprise Conversational AI Platform for customer & employee support process automation.
5
Country: UK | Funding: $116M
Poly AI develops a machine learning platform for conversational artificial intelligence.
Poly AI develops a machine learning platform for conversational artificial intelligence.
6
Country: USA | Funding: $113M
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
Replicant is a contact center automation software that helps companies automate their most common customer service requests. Replicant uses AI to provide agents with call summaries and measures trends like overall customer satisfaction, average handle time, competitor mentions, defective products and upsell opportunities.
7
Country: USA | Funding: $102.9M
Infinitus is a startup company that develops voice robotic process automation tools for the health care industry. Infinitus uses “voice RPA” to become the machine-generated voice that makes calls from, say, healthcare providers or pharmacies to insurance companies
Infinitus is a startup company that develops voice robotic process automation tools for the health care industry. Infinitus uses “voice RPA” to become the machine-generated voice that makes calls from, say, healthcare providers or pharmacies to insurance companies
8
Country: USA | Funding: $74.4M
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
Level AI is a platform for businesses to automate tedious workflows and transform customer experience.
9
Country: USA | Funding: $73.2M
Saas Labs develops AI-based call quality monitoring platform
Saas Labs develops AI-based call quality monitoring platform
10
Country: Ukraine | Funding: $60.7M
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need.
11
Country: USA | Funding: $57.6M
Balto is an AI technology for real-time call guidance and coaching for contact center agents.
Balto is an AI technology for real-time call guidance and coaching for contact center agents.
12
Country: USA | Funding: $46.5M
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
Pypestream’s Customer Engagement Solution enables businesses to connect with customers using the power of smart messaging, driving satisfaction and loyalty. The patented, secure and compliant platform combines pragmatic AI and chatbots to enable transactions over messaging.
13
Country: India | Funding: $28.1M
Skit enables enterprises to automate their contact centre operations using Voice AI.
Skit enables enterprises to automate their contact centre operations using Voice AI.
14
Country: USA | Funding: $19.1M
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time. At the heart of the software is an AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.
Loris provides a one-click intelligence layer for digital companies providing support for customer service conversations in real-time. At the heart of the software is an AI-based solution delivering de-escalation techniques and language suggest features that guide customer service agents through the most challenging conversations.
15
Country: USA | Funding: $15M
Zenarate AI Coach develops confident top-performing agents through voice, screen, and chat Simulation Training.
Zenarate AI Coach develops confident top-performing agents through voice, screen, and chat Simulation Training.
17
Country: USA | Funding: $2M
Dasha is a conversational AI as a service platform. It provides developers with tools to create human-like, deeply conversational AI applications. The apps can be used for call center agent replacement, text chat or to add conversational voice interfaces to mobile apps or IOT devices.
Dasha is a conversational AI as a service platform. It provides developers with tools to create human-like, deeply conversational AI applications. The apps can be used for call center agent replacement, text chat or to add conversational voice interfaces to mobile apps or IOT devices.
